Little Escapes Party Booking Policy
We want arranging your child’s celebration to be as simple as possible. Please read this policy carefully before making a booking.
1. Making a booking
A booking is only confirmed once we have received the required £99 booking deposit and sent you written confirmation.
The deposit is deducted from the total cost of your party. Your chosen date and time will not be reserved until payment has been received.
The person making the booking must be aged 18 or over and is responsible for ensuring that the information supplied is complete and accurate.
For a party this must be booked at least 7 days in advance of the required date or we can't guarantee availability. If within 7 days we may be able to help still so just get in touch.
2. Deposit and final payment
A £99 non-refundable deposit is required when booking, except where a refund is required by law or where Little Escapes cancels the party.
The remaining balance must be paid no later than seven days before the party. If the balance is not received by the due date, we reserve the right to treat the booking as cancelled and release the date.
Any optional extras added after booking must be paid for by the deadline shown on your booking confirmation.
3. Cancellations
If you cancel your party, the £99 deposit will normally be retained to cover the reserved date, administration, planning and costs already incurred.
Any additional cancellation charge or amount retained will be limited to the reasonable losses and costs Little Escapes has incurred as a result of the cancellation, taking account of whether we are able to rebook the date.
Please contact us as soon as possible if you need to cancel.
4. Changing your date
We understand that plans can change. Requests to move a party must be made as early as possible and are subject to availability.
Where at least seven days’ notice is provided, we will normally allow the deposit to be transferred to one alternative date. A booking can only be moved once unless otherwise agreed.
Requests made within seven days of the party will be considered individually. We cannot guarantee that the deposit or other payments can be transferred where we have already committed staff, purchased materials or turned away other bookings.
5. If Little Escapes cancels
In the unlikely event that Little Escapes has to cancel your party, you will be offered an alternative date or a full refund of all payments made.
We will not be responsible for separate costs you may have incurred, such as travel, accommodation or items purchased from another supplier.
6. Guest numbers
The maximum number of children permitted is shown in the individual party description and booking confirmation.
Final guest numbers must be confirmed no later than seven days before the party. The price will not be reduced if fewer guests attend.
Please do not arrive with more than the permitted number of guests without agreeing this with us beforehand, as we may be unable to accommodate them safely.
7. Party selections and optional extras
Any themes, treatments, activities, food and optional extras must be selected by the deadline given in your booking confirmation.
Where a party includes a choice of treatments or activities for the group, these choices must be made in advance. We may be unable to change them on the day.
Occasionally, we may need to substitute a product, material or activity with a suitable alternative. Any replacement will be chosen to provide a similar experience and value.
8. Disabilities, access requirements and additional needs
We want every child to feel welcome and included at Little Escapes.
Please tell us before the party about any disabilities, medical conditions, sensory needs, communication needs, mobility requirements or other support needs that may affect a guest’s participation or evacuation from the premises. This gives us time to discuss the experience with you and arrange any reasonable adjustments.
Reasonable adjustments will not be charged for. If you are unsure whether a particular party will be suitable, please contact us before booking so we can discuss it with you.
We will always try to accommodate individual needs, but we cannot guarantee that an adjustment will be possible if we are only told about it on the day.
9. Allergies, sensitivities and medical information
The booking organiser must tell us in advance about any relevant:
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Food allergies or intolerances
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Skin allergies or sensitivities
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Medical conditions
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Reactions to cosmetics, face paint, glitter, fragrances or similar products
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Sensory sensitivities
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Medication or emergency arrangements
For parties involving cosmetic products or treatments, the organiser is responsible for obtaining permission from each child’s parent or guardian.
We may adapt or refuse an individual treatment where we reasonably believe it would be unsafe or unsuitable. Where possible, we will offer an appropriate alternative activity.
Little Escapes staff cannot administer medication unless this has been specifically discussed and agreed in advance. A responsible adult must remain available to manage any medication or medical emergency.
10. Food and birthday cakes
Party food is only included where it has been purchased as an optional extra or is specifically listed in your package.
You are welcome to bring a birthday cake and candles. Any other food or drink brought onto the premises must be agreed with us beforehand.
Please provide complete and accurate allergy information when ordering food. Although we take reasonable care, customers with severe allergies should speak to us before booking so we can explain our preparation arrangements and any cross-contamination risks.
11. Adult supervision
At least one responsible adult connected to the party must remain on the premises throughout the booking.
Little Escapes party hosts lead the planned activities, but parents and guardians remain responsible for the children’s general behaviour, personal care, medical needs and any children who choose not to participate.
Additional adults may relax in the café, subject to seating availability.
12. Arrival and finishing times
Please arrive at the time stated in your booking confirmation. Early access to the party room is not included unless agreed beforehand.
Parties must finish at the scheduled time because we may have another booking or need to prepare the space. Late arrival will not normally result in the party being extended or the price being reduced.
Please arrange for children to be collected promptly at the end of the party.
13. Behaviour and safety
Children and adults must follow reasonable instructions given by Little Escapes staff.
We reserve the right to stop an activity or ask a guest to leave if their behaviour is unsafe, seriously disruptive, abusive or likely to damage the premises, equipment or another person’s belongings. No refund will be provided where an experience is ended because of the behaviour of a guest.
The booking organiser may be responsible for the reasonable cost of repairing deliberate or reckless damage caused by members of their group.
14. Personal belongings and presents
Little Escapes cannot accept responsibility for lost, stolen or damaged personal belongings, cards, gifts or party items unless the loss or damage was caused by our negligence.
Please make sure all presents, cakes, decorations and personal items are collected before leaving.
15. Photography
Parents and guardians may take photographs of their own children, but should be considerate of other guests and avoid photographing or sharing images of children without permission from their parent or guardian.
Little Escapes will not use photographs of your party for promotional purposes without appropriate permission.
16. Acceptance of this policy
By paying the deposit, you confirm that you have read and accepted this booking policy and that the information supplied for the booking is accurate.
Nothing in this policy affects your statutory rights.